My first post of 2007 is a brief rant against American Airlines. After arriving on the ground in Dallas on time, despite leaving Guadalajara a bit late, we waited more than 20 minutes just a few feet from our gate so they could find ground crew. Then, once inside, we waited for well over an hour and a half for the idiots in their luggage handling division to bother to even look for luggage. And that happened after I bitched and moaned loudly and took a photo of the jerk who was ostensibly their customer-service rep...who spend most of the time while I waited (along with many others) on personal telephone calls. When I snapped the photo, he and his colleagues threatened to call security, saying photos were not permitted. Somehow, some way, they finally got the bags off the plane and onto the luggage carousel. I did get the bastard's name, and he will be the subject of a very nasty letter to American Airlines. They will not even respond, because they do not care about customers...at least not as evidenced by corporate policies.
If any who read this blog flies American Airlines, I wish you luck. The company is just loaded with incompetents who don't give a damn about customers.
By the way, not a single apology from anyone connected with American for the delays, for the luggage screw-up, for the kid who spent a good 15 minutes on personal calls while customers waited.
2 comments:
Wait...you actually GOT your luggage?! What service! I see they're improving!
Actually, I can't complain about my last trip. My luggage arrived, much to my surprise. But my husband fastened his Super-duper Platinum Level ID tag to the handles, and as I've discovered, they're very nice to you once you reach this status, even that status by proxy.
I think that sucks, that everyone else gets treated like crap except people who can afford/have jobs that allow them/force them to travel frequently.
It's just another example of those who have, have more.
Fly Umited
B-anne
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