Lute Riley Honda. Service? What Service?

I have no patience for most new car dealerships. Lute Riley Honda in Richardson, Texas is one such place, I discovered yesterday. My wife and I drove to the dealership yesterday with the expectation that we would be able to test drive two vehicles: a Honda Element and a Honda Pilot.

The dealership was full of cars, balloons on strings, and sales people. There were masses of sales personnel who looked like a pack of starving dingos, ready to pounce and rip the meat off the carcasses off prospective car buyers. I was prepared to deal with absurdly aggressive sales personnel, all of whom had been programmed with the same sales strategies. I was not prepared to watch a bunch of idiot salespeople sitting on their hands while prospective customers inched their way through the lot, trying to find a place to park.

When we arrived, I turned into the dealer's lot, weaving among an enormous mass of sales personnel who were scattered all over the lot. I could tell they were sales personnel because they were all dressed in long sleeve shirts with slacks and ties and they had the same message written all over their faces that said: "I'm stupid, but greedy. My desire for income trumps your need for a car that fits your budget and lifestyle."

These mindless apes obviously did not give a shit about prospective customers; they were too busy bullshitting among themselves. These morons just stared at us with mindless grins on their faces as we drove through the clogged lot. There was no place to park. We crept through the lot, looking for a place, but could find nothing. After trying with no success to find a place to park (despite driving right past what appeared to be a "valet" spot with two guys who just stared as we crept by), no one offered to assist us in finding a place to park. We decided to leave.

Obviously, Lute Riley Honda does not think it necessary to give customers any customer service. I've heard similar comments from others who have been to the dealership. You'd think the owners and management would catch on. Not yet, it seems.

Let me encourage anyone in North Texas who wants to buy a Honda: go someplace else. Find a dealership that cares enough about customers to treat them like...customers.