My wife just had a bizarre experience with automated voice technology and I just had to document it. She called to have some prescriptions renewed. Among the things she was asked to do was to verify our address. Our address is something like 333 East Pace Drive, abbreviated 333 E. Pace Dr. We never use our full 9-digit zip code, but apparently the pharmacy does. Anyway, when asking my wife to verify the address, the automated voice gave our address as:
333 East Pace Doctor (understandable...the pharmacy naturally would interpret the abbreviation for "drive" to be the abbreviation for "doctor" instead).
Then, when giving our zip code, it did not read out a string of numbers but, instead, read out "seven hundred fifty-two million, four hundred eighty-one thousand, five hundred twenty-five."
It asked her to verify that our address is:
333 East Pace Doctor
Dallas, Texas Seven hundred fifty-two million, four hundred eighty-one thousand, five hundred twenty-five
My wife was laughing hysterically at this.
I think the system needs a bit of tweaking.
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